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BEFORE YOU CALL
Service Call Questions, Answered
How do I schedule a service call?
Submit the request form on this page or call us directly. Share your address, system type, and the issue, and we'll confirm an arrival window.
Is there a diagnostic fee?
We explain any diagnostic charge upfront, before a technician arrives, so there are no surprises on your invoice.
Do you handle emergencies?
If your system fails in extreme heat or cold, call us and mention it's urgent. We prioritize no-cooling and no-heat situations.
Can I get a quote before work begins?
Yes. Your technician will walk you through findings and provide a clear quote for approval before any repair or replacement.
When will I get a callback?
Callback requests are answered as quickly as possible during business hours. Note your preferred time in the form.
What should I have ready?
Your system's age or model if known, a description of symptoms, and clear access to the indoor and outdoor units.
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